Hi during my last flight my hubsan zino 1 fell inexplicably from a height of about 30 meters. The drone was in front of me at a distance of about 100 meters. It didn't hit anything in the air. Suddenly the engines went up in revolutions making a loud noise and the drone fell. I had already made several flights in the last year and generally I am comfortable with Zino. Now the Gimbal is unusable..The drone is still under warranty since it was purchased by banggood on March 15, 2019 with order No. 631.... How does the guarantee work? Can you send me spare parts for repair? (camera and gimbal?) I sent the flight log with th hubsan app connected with my account pao...... I have done more than 80 flight with the zino and more or less 7 hour of fly. I am active in all Italian groups of this drone. I have helped many people solve their problems with Zino and I have convinced several people to switch to Hubsan solutions. Don't make me regret having "worked for you" for about a year. I wait for a kind reply from you. Best regards
Dopo 3 giorni di attesa
Hi,
Can you tell me your user name on APP and your phone type? Our engineer will check the issue.
RISPONDO IL GIORNO STESSO CON I DATI RICHIESTI... Passano altre 48 h
Hi,
Sorry, we have check the flight log. The battery drained fast, and the Flight controll version is 1.2.04, it cannot detect weather the battery drained fast.
RISPONDO IMMEDIATAMENTE DICENDO CHE LA FC era la 1.51 e non la 1.2.04
I flew for a minute before it fell to the ground.. THe battery was at 70% and the FC version was 1.51.. So Maybe the problem was the battery... But it's your battery and i charged all the time with your charger.. So it is your responsability if the drone is fall down..I hope at least to receive spare parts to repair the drone myself. Cannot take 1 or 2 day from an ansewer to the next. Please answer me
CHIARAMENTE SONO PASSATE ULTERIORI GIORNI CON RISPOSTA FINALE
Pls understand the battery is a consumable product; it is almost for one year and you didn't upgrade to latest FC firmware, so it cannot detect the battery drained too much even is over it's life circle. This is not our fault and not under warranty.